Privacy Policy — How 116bet Collects, Uses, and Protects Your Data

This Privacy Policy ("Policy") describes how 116bet ("the Company", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "your") who access or use the 116bet Platform available at https://116bet.club, including any related mobile interfaces, applications, or services (collectively, the "Platform").

116bet is committed to handling your personal data with transparency, integrity, and care. This Policy has been prepared in accordance with generally accepted data protection principles and is designed to help you understand exactly what happens to your personal information when you interact with the 116bet Platform. We encourage you to read this Policy in full before registering an account or making use of any Platform services.

By accessing the Platform, creating an account, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

116bet collects several categories of personal data in the ordinary course of providing its online gaming and betting services to Bangladeshi players. The specific data we may collect includes, but is not limited to, the following:

Identity and Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (for age verification purposes)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
• Valid email address
• Mobile phone number (used for account verification and transaction notifications)
• Copies of identity documents submitted during KYC verification (e.g., National ID card, passport, driver's licence)

Financial Data

• Mobile banking account numbers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Transaction history including deposit amounts, withdrawal requests, and dates
• Bonus usage and wagering activity data

Technical and Usage Data

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser information
• Session duration, page views, and in-Platform navigation patterns
• Game history and betting activity logs
• Login timestamps and access frequency

Communications Data

• Records of your communications with the 116bet support team, including email correspondence and live chat transcripts
• Any feedback, complaints, or dispute submissions you make to 116bet

116bet collects your personal data through several distinct channels, depending on how you interact with the Platform:

Direct Collection

The majority of personal data we hold about you is data you provide to us directly. This occurs when you complete the account registration form, submit identity documents for KYC verification, make a deposit or withdrawal request, contact our customer support team, or respond to any survey or promotional communication from 116bet.

Automated Technical Collection

When you access the 116bet Platform, our servers and analytics systems automatically record certain technical data about your visit. This includes your IP address, the type of device and browser you are using, the pages you visit, how long you spend on each page, and similar usage data. This information is collected using standard web server logs, cookies, and similar tracking technologies as described further in Section 7 of this Policy.

Third-Party Sources

In certain circumstances, 116bet may receive data about you from third-party sources. These include identity verification and KYC service providers who assist us in confirming the accuracy of documents you have submitted, payment processors who communicate transaction confirmation data to us, and fraud prevention and anti-money laundering screening services. Any data received from third parties is handled in accordance with this Privacy Policy and applicable data protection principles.

116bet uses the personal data we collect solely for the purposes set out below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent or where otherwise permitted by applicable law.

• Account Registration and Management: To create and maintain your 116bet account, verify your identity and age, and ensure your account details remain accurate and up to date.
• Service Delivery: To provide you with access to the 116bet Platform, including cricket betting markets, casino games powered by providers such as Evolution Gaming, Pragmatic Play, NetEnt, and Spribe, and all related features.
• Payment Processing: To process your deposit and withdrawal transactions through supported payment methods including bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, age verification requirements, and any other legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.
• Fraud and Security: To monitor for and detect suspicious activity, unauthorised account access, duplicate accounts, bonus abuse, and other forms of fraud or misconduct that may affect the integrity of the Platform.
• Customer Support: To respond to your enquiries, complaints, and support requests promptly and effectively, and to maintain records of our communications with you.
• Responsible Gaming: To monitor your gaming activity patterns in order to identify potential signs of problem gambling and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion requests.
• Marketing and Promotions: Where you have given your consent, to send you promotional communications about 116bet bonuses, offers, and new features. You may withdraw this consent at any time by contacting [email protected].
• Platform Analytics and Improvement: To analyse how the Platform is used, to identify technical issues, and to improve the user experience for all 116bet players.

116bet processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual Necessity: Much of our data processing is necessary for the performance of the contract between you and 116bet — specifically, to operate your account, process payments, and deliver the Platform services you have requested.
• Legal Obligation: Certain processing activities are required by law, including identity verification, age checks, anti-money laundering record-keeping, and responding to lawful requests from competent authorities.
• Legitimate Interests: We process some data on the basis of our legitimate interests as a business, including fraud detection, security monitoring, platform analytics, and abuse prevention, provided these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent as the legal basis for processing — most notably for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

116bet does not sell, rent, or trade your personal data to any third party for that third party's own commercial purposes. We share your personal data only in the following limited and controlled circumstances:

• Service Providers: We share data with carefully selected third-party service providers who process data on our behalf to help us deliver the Platform. These include KYC and identity verification providers, payment processors (bKash, Nagad, Rocket, Upay), IT infrastructure and hosting providers, fraud detection services, and customer support platform providers. All such providers are bound by strict data processing agreements that prohibit them from using your data for any purpose other than performing services for 116bet.
• Gaming Technology Providers: Our Platform is powered in part by third-party game providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming. Certain gameplay data may be transmitted to these providers for the purpose of delivering the game functionality. These providers operate under their own data protection frameworks and are contractually prohibited from using your data for unrelated purposes.
• Regulatory and Law Enforcement Authorities: We may disclose your personal data to competent regulatory, governmental, or law enforcement authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to comply with applicable law, prevent fraud or financial crime, or protect the rights, property, or safety of 116bet, its users, or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the 116bet business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer that materially affects the handling of your personal data.

The 116bet Platform uses cookies and similar tracking technologies to enhance your browsing experience, to maintain your logged-in session, and to collect analytical data about how the Platform is used. A cookie is a small text file placed on your device by a website server. Cookies allow the website to recognise your device on subsequent visits and to retain certain preferences or session information.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security token validation. The Platform cannot function properly without these cookies, and they cannot be disabled.
• Analytical / Performance Cookies: These cookies collect aggregated, anonymised information about how users navigate the Platform — for example, which pages are visited most frequently and whether users receive error messages. This data helps us improve Platform performance and user experience.
• Functional Cookies: These cookies allow the Platform to remember your preferences, such as your language settings or the last game category you browsed, and to provide a more personalised experience on return visits.
• Targeting / Advertising Cookies: Where applicable and with your consent, these cookies may be used to deliver promotional content that is relevant to your interests, and to measure the effectiveness of our marketing campaigns.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to remain logged into your account. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation.

116bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods that apply to different categories of data are as follows:

• Account Data: Retained for the duration of your active account relationship with 116bet, plus a minimum period of five (5) years following account closure, in order to comply with legal and regulatory record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable anti-money laundering record-keeping requirements.
• KYC Documents: Retained for the duration of your account plus a minimum of five (5) years after account closure, or longer if required by law.
• Customer Support Records: Retained for three (3) years from the date of the last communication, in order to handle any subsequent complaints or disputes.
• Technical / Usage Logs: Retained for up to twelve (12) months, after which they are aggregated or anonymised for analytical purposes.
• Marketing Consent Records: Retained until you withdraw your consent, plus an additional period to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, 116bet will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where anonymisation is not practicable, data will be held in a form that no longer enables identification of any individual.

116bet employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes the following measures:

• SSL/TLS Encryption: All data transmitted between your device and the 116bet Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. This ensures that your login credentials, personal data, and financial transaction data cannot be intercepted by third parties during transmission.
• Data Encryption at Rest: Sensitive data stored in our systems — including identity documents and financial records — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data within 116bet's internal systems is strictly controlled on a need-to-know basis. Only authorised personnel with a legitimate business requirement can access identifiable personal data.
• Intrusion Detection and Monitoring: Our infrastructure is continuously monitored for suspicious activity, attempted breaches, and anomalous access patterns using automated security monitoring tools.
• Two-Factor Authentication: Sensitive administrative operations and high-value account actions are protected by multi-factor authentication requirements.
• Regular Security Assessments: Our Platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

While 116bet takes all reasonable steps to secure your personal data, no internet-based platform can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, 116bet will notify you as soon as reasonably practicable in accordance with applicable data breach notification obligations.

As a user of the 116bet Platform, you have certain rights in relation to the personal data we hold about you. These rights include:

• Right of Access: You have the right to request a copy of the personal data that 116bet holds about you, along with information about how that data is being used.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may have the right to request that 116bet delete the personal data we hold about you. Please note that this right is subject to our legal and regulatory obligations, which may require us to retain certain data for a minimum period regardless of your request.
• Right to Restriction of Processing: You have the right to request that 116bet restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contractual relationship, you may have the right to receive a copy of your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where it is carried out on the basis of our legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where we process your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the 116bet privacy team at [email protected] with the subject line "Privacy Rights Request". We will respond to all verifiable requests within thirty (30) days, or notify you if an extension is required. We may need to verify your identity before processing your request.

The 116bet Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data from any person under the age of 18. If you are under 18 years of age, you must not access or use the Platform, and you must not provide any personal information to 116bet.

If 116bet becomes aware or has reason to believe that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data from our systems and to close the associated account. All funds held in the account at the time of closure will be suspended pending further review and will not be released to the minor or to any third party on their behalf.

If you are a parent or guardian and you believe that your child may have registered an account on the 116bet Platform, please contact us immediately at [email protected] so that we can investigate and take the appropriate action without delay.

The 116bet Platform may contain references to or integrations with third-party game providers, payment processors, and technology partners. While we work only with trusted and established partners, 116bet has no control over the data practices of third-party platforms and services. This Privacy Policy applies solely to data collected by 116bet through the 116bet Platform.

We strongly encourage you to review the privacy policies of any third-party service you interact with in connection with the Platform — including your mobile banking provider (such as bKash, Nagad, or Rocket) — to understand how they handle your personal data. 116bet accepts no responsibility or liability for the privacy practices of any third-party service provider, and the inclusion of any third-party service on the Platform does not constitute an endorsement of that party's data practices.

116bet reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, changes to our data processing practices, or improvements to the Platform. The most current version of this Policy will always be available at https://116bet.club/privacy-policy, and the "Last Updated" date at the top of the Policy reflects when the most recent changes were made.

Where we make a material change to this Privacy Policy — for example, a change that significantly affects how we use or share your personal data — we will take reasonable steps to notify registered users, such as sending a notification to the email address associated with your account or displaying a prominent notice on the Platform. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acknowledgement and acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 116bet handles your personal data, please do not hesitate to contact us. Our team is available seven days a week and will respond to all privacy-related enquiries as promptly as possible.

• Email: [email protected]
• Subject Line: For privacy-related matters, please use "Privacy Policy Enquiry" or "Privacy Rights Request" so that your message is directed to the appropriate team.
• Platform: https://116bet.club
• Support Hours: Available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

We aim to acknowledge all privacy-related correspondence within two (2) business days and to resolve all requests within thirty (30) days of receipt. For complex requests, we will notify you if additional time is required and provide an estimated resolution timeline.