At 116bet, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or personal harm. This page sets out the tools, resources, and guidance available to help every player on the 116bet Platform maintain a healthy, balanced approach to gaming.
116bet operates as one of Bangladesh's most trusted online gaming platforms, and with that position comes a genuine responsibility to protect the welfare of our players. Responsible gaming is not a regulatory checkbox for us — it is a core part of how we build and operate the 116bet Platform. Every feature, every policy, and every player interaction is designed with the understanding that some individuals may develop a difficult relationship with gambling, and that we have a meaningful role to play in preventing and addressing that harm.
Gambling on the 116bet Platform — whether that is betting on BPL cricket, T20 World Cup matches, or playing live casino games powered by Evolution Gaming and Pragmatic Play — should always be an enjoyable leisure activity. It should be funded only from money you can genuinely afford to lose, and it should never be pursued as a way to recover previous losses, escape personal problems, or generate income. When gambling stops being fun, it is time to step back, and 116bet is here to help you do exactly that.
This page explains the responsible gaming tools available on the 116bet Platform, the warning signs of problem gambling to watch out for in yourself and those around you, and the steps you can take — including contacting our support team at any time — if you feel that gambling is becoming a problem. We encourage every player to read this page carefully and to make full use of the safeguards we provide.
116bet is committed to full transparency about the risks associated with gambling. We do not hide these risks behind promotional language or optimistic messaging. Every player on the 116bet Platform deserves to make fully informed decisions, and that means understanding clearly that gambling is a form of paid entertainment — not a reliable investment strategy or a guaranteed source of income.
Ask yourself these questions regularly. If you answer "no" to any of them, it may be time to use our responsible gaming tools or speak to a support advisor.
Practical safeguards built into the 116bet Platform to help you stay in control of your gaming at all times
Set a daily, weekly, or monthly deposit limit on your 116bet account to control exactly how much money you load onto the Platform within any given period. Once your limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; requests to raise a limit are subject to a mandatory cooling-off period.
Define a maximum session duration for your gaming activity on 116bet. When your session time limit is reached, you will receive a clear notification and be automatically logged out. This feature prevents extended, unplanned gaming sessions and encourages regular breaks — an essential part of maintaining a healthy relationship with gambling.
Request a short-term time-out from the 116bet Platform for a period of your choosing — from 24 hours up to several weeks. During a time-out, your account is temporarily suspended and you cannot log in, deposit, or place bets. This is the right tool when you feel you need a short break without permanently closing your account.
If you feel that you need a longer break or that gambling is seriously affecting your life, you can request a full self-exclusion from 116bet. Self-exclusion locks your account for a minimum of six months and up to five years, or permanently. During the exclusion period, your account cannot be reactivated under any circumstances until the chosen exclusion period has fully elapsed.
Set a maximum loss threshold for a defined period — daily, weekly, or monthly. When your net losses reach the limit you have set, your account will be suspended for the remainder of that period. This tool gives you proactive financial protection beyond simple deposit controls, ensuring that a bad run of luck cannot spiral into serious financial harm.
Enable periodic reality-check notifications on your account. At intervals you choose — every 30, 60, or 90 minutes — you will receive an on-screen alert showing how long your current session has lasted and your net win or loss for the session. This keeps you anchored in reality and helps prevent the "time distortion" effect that extended gaming can produce.
All responsible gaming tools on the 116bet Platform are available directly through your account settings. You do not need to contact support to set deposit limits, session time limits, loss limits, or reality-check notifications — these can be configured by any logged-in player at any time in a matter of seconds.
To activate a time-out or self-exclusion, we ask that you contact the 116bet support team directly at [email protected] so that a trained advisor can confirm your request, explain the implications, and ensure the exclusion is applied correctly and promptly. Time-out and self-exclusion requests submitted via email are processed within two (2) hours of receipt, 24 hours a day, seven days a week.
Please note that once a self-exclusion has been activated, it cannot be reversed or shortened before the chosen exclusion period expires. This is a deliberate design decision — we want self-exclusion to be a genuinely effective tool, not one that can be undone in a moment of impulse. If you are uncertain whether a full self-exclusion is right for you, speak to a support advisor first, who can walk you through the options including a shorter time-out period.
Available directly in your account settings panel. Set, review, or lower your limits at any time. Increases to existing limits require a 24-hour cooling-off period before taking effect.
Self-ServiceConfigure your preferred session duration and notification frequency directly in your account settings. Changes take effect from your next login session.
Account SettingsContact the 116bet responsible gaming team at [email protected]. Time-outs and self-exclusions are applied within two hours of your verified request, around the clock.
Contact SupportRecognising these signs early — in yourself or someone you care about — is the first and most important step toward getting help
The 116bet Platform is strictly for adults aged 18 years and above. We enforce this requirement through mandatory age verification during account registration, and we operate a zero-tolerance policy on underage gambling. Any account confirmed to belong to a player under 18 years of age is immediately closed, all funds are withheld, and the incident is recorded.
We strongly encourage parents and guardians in Bangladesh to make use of parental control tools and internet filtering software to prevent minors from accessing gambling websites. If you share a device with younger family members, please ensure that your 116bet account is always logged out when not in use and that your login credentials are kept private at all times.
If you believe that a minor has gained access to a 116bet account — whether their own or yours — please contact us immediately at [email protected]. We will investigate promptly and take appropriate action without delay.
Our dedicated responsible gaming team is available around the clock to help you activate safeguards, discuss your options, or process a self-exclusion request. We respond to all responsible gaming emails within two hours.
116bet is proud to be a platform that puts player wellbeing first. When you are ready to play, we are here with live cricket betting, premium casino games, and the fastest payouts in Bangladesh — all on a platform you can trust.